07 - 09 November 2018

M Shed, Bristol

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Sylvia MacDonald


About this Case Study

Often when we talk or read about continuous delivery, the focus is on technical practices and tools that help us deploy our work into production effectively. There's another side to consider, though: people. Human interactions and communication, and the misunderstandings that develop from those interactions.

It should be easy, right? We all want the same thing - to get our features and changes in front of our users quickly, easily and regularly. In reality, though, misconceptions and poor communication can add friction - and hours - to a release cycle. This is especially true for those who are just beginning or are part-way through their continuous delivery journey.

This is a story of how we were able to spot and remove the people-related friction in our delivery processes. I’ll show you how objective observations, process mapping and statistics helped us decide where to focus our improvement efforts. I’ll also show you the techniques and visualisations we used to dispel the myths and misconceptions between teams that hindered our continuous delivery journey.

About the Speaker

Sylvia started her career as a developer, became a software tester and is now an engineering manager at NewVoiceMedia. She has delved into other industries such as retail customer services and Montessori education.

Sylvia focuses on improving NewVoiceMedia’s agile development, testing and release processes, building creative self-improving teams and inspiring people to develop their skills and careers.

People fascinate Sylvia - why they do what they do and what motivates them. She is passionate about improving work flows, finding problems and helping to remove them.

Sylvia hosts and organises the Reading Tester Gathering Meetup group. She has 2 children and loves trips back to her home country, New Zealand.


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