03 - 04 November 2016
M Shed, Bristol, UK

Mayden’s scrum transformation

Rob Cullingford Mayden
Claire Tuckey Mayden

Session type: Case Study
Session duration: 45 minutes

About this Case Study

The session will provide an honest case study of Mayden's agile transformation and how the development team has embraced an ‘inspect and adapt’ attitude and an evolutionary approach to scrum adoption. The case study will share the collective effort of 4 scrum teams and 3 years of practical scrum experience.

The session will be split into 3 sections:

  1. Life before scrum
  2. Adoption of scrum and transformation
  3. Life today and scaling scrum

Life before scrum
The scene will be set by sharing how the development team operated before scrum, detailing how work was allocated to individual developers by managers and how developers largely planned, architected, problem solved and coded as individuals. The problems and inefficiencies this created, eg developer specialist silos, low developer morale and troubled capacity planning, will be explored.

Adoption of scrum and transformation
We will describe how scrum was chosen as the way forward. The process of implementing scrum in the development team will be explored along with the various problems and issues that had to be overcome during the early stages of the transformation. There will be focus on the immediate improvements and successes that moving to scrum brought to the business, how the development team became more productive and how the developers themselves benefited and grew in confidence and stature.

Life today and scaling scrum
Agile transformation at Mayden is ongoing and over the past 18 months, the key challenge has been scaling scrum. Mayden’s evolutionary approach has been to try different solutions to problems and if they don’t work, to learn from the experience and try a different approach.

We will share our learning from:

  • building a collaborative and trusting environment
  • dividing a growing development community into scrum teams
  • handling cross team communications and estimations
  • product owner capacity and availability as the number of scrum teams increases
  • ensuring the role of scrum master and product owner are clearly understood
  • scaling sprint planning and reviews
  • making decisions and prioritising work across multiple scrum teams

Although Mayden has made a genuine success of adopting scrum, we don’t yet have answers to all the challenges we face and we'll invite participants to share their views.

About Mayden: Mayden develops innovative, cloud-based applications that transform the way healthcare services are delivered by staff and experienced by patients. A Mayden system is used in almost every NHS Trust in the country. Based in 2 office locations between Bath and Chippenham, the company employs more than 60 people and a network of skilled associates who supplement the team on specific project-based work.

About the Speakers

Rob Cullingford

Rob is a keen advocate of agile methodologies and has been instrumental in the introduction of the scrum agile approach at Mayden over the past 3 years. He is a certified scrum master and lead developer and is passionate about bringing out the best in developers and building teams that enjoy themselves.

Rob has 20 years’ experience in the IT industry and has spent the last 12 years working with web technologies. He has worked in Mayden’s development team since 2012 and has designed and developed many of the external interfaces between the company’s software and other online healthcare systems.


Claire Tuckey

Claire joined Mayden in 2009, working in the customer support team for 5 years before moving into the role of product owner for the company’s flagship product - the patient management system iaptus. As product owner, Claire is responsible for prioritising the work of 26 developers working across 4 scrum development teams. She works closely with Rob and other scrum masters who support her in writing and weighting stories for sprints and in managing the product backlog.

Claire brings her experience of working closely with customers and her detailed knowledge of how they use iaptus to the development team.

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