Harbour Technology Limited
Agile methods are often deemed to be more effective than others because they're transparent and empirical. However they also rely very heavily on trust. Trust itself is hard to discern so this session will draw the distinction between being trusted and being trustworthy.
But how do we measure trust, and how do we know if it is improving?
In any environment there are different levels of trust given to different teams by managers and other interested parties, but do those teams recognise that and know how they can change it?
But what happens to the trust in a team that fails to deliver on time? How do new agile teams become trustworthy and do senior management even really trust agile to deliver at all?
Through work carried out across two large Government clients, Matt Hosking (Harbour Technology) proposes a series of open questions, asking workshop participants to draw charts depicting the "trust" of their team over time. He talks through whose trust is important and what events might change the level of trust that they were granted. Through repeating this session at multiple sites with different teams, some interesting patterns emerge and a clear message for agile teams has come into focus.
In this session Matt talks through some background and the journey above, then gives a clear message of how people can maintain and improve the position of trust they have, and how they can help others to do the same.
Matt Hosking has his own agile consultancy based in Cornwall, having started out in project management in the '90s working in capital markets. Back then he delivered some of the first agile-built financial web platforms in the UK, using small teams of developers and XP techniques.
Matt moved to freelance work in 2004. He spent time working with Boeing on the first ever fully global Oracle-replicating database to support the 7E7 Dreamliner programme, and then a variety of projects for the British Army. In 2009 Matt led a team to develop one of the first agile-designed data warehouses in the UK, and since then has helped clients such as the BBC, Screwfix, Travis Perkins and Fidelity in delivering large-scale agile programmes.
In recent years Matt has been coaching scrum, DSDM, SAFe and lean methods across the UK and India. He is currently delivering agile training and management consultancy to government departments and the private sector.